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A & H Cake Design

Return, Shipping & Privacy Policies;

Shipping costs are not added to your initial invoice, we calculate them to your best advantage. Since we strive to send your packages in the most economical way we will ship with either Fed-Ex, UPS or USPS unless you request different. All items will be packed and shipped within 2-5 business days. All Shipments will be insured. Our usual method of Shipment is USPS, Insured. If you wish you may request another method of shipping.

If you have concerns about the shipping costs of an order please place all of the items into a shopping cart. Cut & Paste the shopping cart with your name, complete shipping address and phone number. We will send you a shipping estimate in 1 business day.

We ship orders out 2-3 times a week so your order may not go out until next day. Most orders are sent by USPS with the method being determined by the size & shape of the package. If the difference in shipping is less than $1.00 we will ship your order by Priority to save on the shipping time.

Due to the costs associated with Credit Card acceptance we must have a minimum sale of at least $25. Wire transfers may be accepted, but they do incur a $10.00 fee for the service.

2nd day and 3rd day delivery is available upon request. Orders must be received by 1:00 pm EST Monday thru Friday and 9:00am EST on Saturday.

When you place your order our credit card company may query your card holder to make sure that the cost of the order plus shipping & handling can be covered, this is not the actual charge. Once the order is packed, and shipping & handling are determined and your order is ready to ship we will then run your credit card with the actual total.

We do not back order items and will e-mail you if an item is unavailable. If there is an alternate we will suggest that and allow you to choose to trade to that item. If you request an item that we are out of we will order it as soon as possible.

Orders are only sent to verified addresses. We verify all addresses with the carrier.

All orders are automatically insured with the carrier.

We cannot be held responsible for orders that are left at the customer's residence if it is not signed for. You may request that the package be left at the Post or UPS Office.

UPS does not deliver on weekends so we will not ship perishable goods in the latter part of the week. Please order accordingly. All perishable items are checked before being shipped and we can not guarantee their condition upon arrival.

UPS does not deliver to APO's, FPO's or PO Boxes.

Handling fees are included only to cover the packaging materials and items required to process your order.



Special Orders

We do have many requests for items that we do not carry or have in a desired quantity. We do take special orders and order from the manufacturer, we can not guarantee the time to arrive due to the wait from them. For Special Orders we require 100% payment upon order with shipping charged at that time.. If a Special order is cancelled once placed this will incur a 50% fee.



Damages & Shortages

All damages must be reported to us and the carrier at the time of delivery. Contact us immediately with the order and tracking number, the type of damage incurred, and how the shipment was damaged-for example: the box was split, broken, or crushed. Save all shipping material, as the shipper may wish to inspect the box and the damage. Any shortages must be reported within 48 hours for us to compensate you for the inconvenience.



Some items require special shipping and may have to be shipped separately, for example: Styrofoam Cake Dummies and Wedding Cake Stands. These products have notations in their descriptions.

Heat sensitive food items like chocolate will be sent overnight due to the risk of damage. We offer no guarantee on weather damage as these products are shipped at the customer's risk.

All products are inspected before leaving our store. Special attention is given to silicone products, food products, and special order items. These items are nonreturnable.



Returns

Returns will only be accepted with prior notification and approval. E-mail's can be sent to sales.ahcakedesign@hotmail.com within 72 hours of receipt of the order to be accepted. The customer will be responsible for return shipping, except in the case of product defect and the customer is required to place tracking on all packages. We cannot be held responsible for any returns that are not tracked.

Consumable Items, Food Colors & Dusts, Silicone Molds (unless damaged) and Special Order Items may not be returned.

A 10% restocking fee will be charged on all returned items, except in the case of defect. All items must be in the original and unopened package. Books must be returned in the same condition as they are sent. Shipping & Handling Charges are not refunded.

Please be aware that we are not responsible if you chose the wrong item. If you have any questions about the item in question, e-mail us at sales.ahcakedesign@hotmail.com and we will answer you. We do not have pictures and descriptions of every item on the web site as we are trying to add thousands of products in a very short time, so it is not a problem for us to answer your questions so please e-mail us before buying.



Shipping to Canada:

We can ship to Canada by USPS or UPS. We follow all rules and guidelines set by the carriers. This includes the fact that your countries Customs Office will charge you a fee based on the value of the item.

With the change in USPS Fees and Services we can no longer Insure First Class Packages. This leaves to you our customers only a few options;

The first choice is that we ship First Class parcel this offers your order no protection, but is the less expensive. We can only prove that we sent the item but it can take up to a month to arrive and we can not take responsibility if it does not arrive. It will be up to the Customer to track the package using the Customs ID number.

The Second Choice is that we ship Priority or Express International which include Insurance but is more expensive but will arrive in 7 to 10 days.

The Third Choice is to ship by UPS which is more expensive than First Class mail but it ships quicker and carries it's own insurance.

All choices are shipped with a customs declaration of Value, and your Customs Office will charge you a tax on the value of the product sent.



Shipping to Europe and Abroad:

We will E-mail you with your choices in shipping methods & the costs associated with them, unless you give us a preference when you order. We will e-mail again 2-3 days later if we do not hear from you. If after 5 days we have not heard from you we will ship by USPS Priority or UPS which offer tracking & Insurance, but are more expensive.

We will ship to Europe and Other countries by USPS or UPS. We follow all rules and guidelines set by the carriers. This includes the fact that your countries Customs Office will charge you a fee based on the value of the item.

All orders will be required to be shipped with tracking.

We ship First Class and Parcel orders with a Customs Declaration and which proves we sent your order. We can only prove that we sent the item but it can take up to a month to arrive and we can not take responsibility if it does not arrive. It will be up to the Customer to track the package using the Customs ID number.

If we ship Priority or Express International they are also include Insurance but is more expensive then Parcel but should arrive in 7 to 10 days.

We can also ship by UPS which is more expensive than First Class mail but it ships quicker and carries it's own insurance.

All choices are shipped with a customs declaration of Value, and your Customs Office will charge you a tax on the value of the product sent.



Privacy Policy:

We do not sell our mailing list to anyone. All transactions and information you enter on our site are considered private and will not be shared, distributed or sold under any circumstances. Upon request we will add you to our e-mail or mailing list for periodic updates on specials or new products.

As part of the order process, the following information is collected from shoppers:

Name Address e-mail Address Phone Number Credit Card #

We use the most secure server to keep your credit card information encrypted.



Sale, Special and Discount Policy:

We may end any sale at any time without prior notice. This may be that we are running low on stock and are unable to continue the sale. No sale or Discount will include Silicone Molds unless expressly stated.

Please let us know if you are a Johnson & Wales or other Culinary School's Student or Staff member to receive a discount on your order of $25.00 or more!

Sales do not include: any current sale items, Tinkertech Cutters, PhotoFrost edible ink systems, Cake Safe Products, any items that are sent directly by the manufacturer or out of stock items. Wholesale accounts are not discounted. No multiple discounts will apply. Any sale where there is a get one when so many are purchased, the free item is the lowest cost item. We reserve the right to make any changes or removal of sale items at any time. Prices may change without notice. We reserve the right to cancel any order.

Contact Us:

A & H Cake Design 17422-8 Birchwood Lane Fort Myers, FL 33908 USA

sales.ahcakedesign@hotmail.com

(239) 344-9176

We are open from 9:00am - 5:00pm EST Monday thru Friday and on Saturday from 9:00am -12:00pm EST.

(We can not take orders by phone but please call if you have problems or concerns and we can not be reached by e-mail.)



sales.ahcakedesign@hotmail.com